This page was last updated on April 16, 2007.
New to our web site or online ordering? Read on!
Using our Miva Merchant Online Ordering system on our web site should be fast and
easy.
If it's not, you may be doing something wrong and the hints and tips below
may help make your shopping experience faster.
If you are having a problem completing your order due to an error message or
empty basket,
please visit our Shopping Cart
Problems page.
If you haven't already read our ordering policies, please take a moment now
to do so: view Oshun Supply Policies
We are constantly improving our web site to make your ordering
faster and easier.
Placing your order online is much the same as shopping in real life. You put
all the items you want into your shopping basket then when you have
everything you want you go through the checkout. Here are some step by step
instructions to help you place your order:
Shop Click on one of the product category or sub-category links. To
add an item to your order just click on the Add To Order button. Quantities
can be adjusted later on the View/Edit screen.
You can go to the individual product pages by clicking on the product code,
this will allow you to view any photo of the product, read the description
and add whatever quantity to your basket. If you're looking for specific
items you can use the Search engine. Due to the large number of line items
in some sections, we have those paginated to make the pages load and reload
faster. Simply click on the Next or Previous buttons at the bottom to move
between pages in a category.
View/Edit Order Once you have added all the items you wish to order,
click on View/Edit Order. This will show all the products you have ordered.
You can remove an item by clicking on the delete button on the left. You can
change the quantity of any item by changing the number in the quantity box
and click on the update button next to it. If you realize you've forgotten
an item, use the back button or main page links to return to the main page and continue
shopping.
Complete Order When you have checked your order in the View/Edit
Order screen and are happy with it, you are ready to complete your order.
Click on Complete Order.
At the top it will show the items you have ordered. Below that you will
enter your name and shipping info. If you've previously signed in, your Ship
To: information will already be there and you can make any corrections if
necessary. Click on Continue. Choose your shipping method and payment method,
then click on Continue. Enter your payment information and click on
Continue. You're done! Now wasn't that easy? If at any time you realize you
forgot something or entered something incorrectly, you can always hit the
Back button on your browser to return to the previous screen. The back
button will work right up until the final page, but once you've hit continue
after entering your payment info the order will be completed and you can not
go back and change anything. However in the event you have made a mistake or
need to add something to your order after it's been completed, just send us
an email.
What happens next?
- You will receive an automatic email confirming your order has been
received.
- When your order ships out you will receive an automatic Shipment
Notification email from Canada Post.
- Your order will arrive will arrive at your door or PO Box. You'll find
your invoice on the outside of the box.
Why do you only have Online Ordering and not offer ordering by the old
methods of phone or fax?
- We are an online company. Without access to the net, one would be
unable to view what products we carry or their prices to be able to place
an order anyway.
- Orders placed on our web site provide us with all the information we
need to process the order, including the data to create the invoice, in a
format that makes it most efficient for us to provide you with fast
service.
- All orders must go through our online ordering system in order to be
processed.
- We do not pay staff to sit and answer phone orders, and thus you are
not paying for this extra labour in the price of our products.
- Orders that are placed by fax or email require a lot of extra labour
for us to place the order online plus often don't include all the
information we require to process an order. This takes staff away from
processing and shipping orders, adding unfair delays for everyone. We want
things to be efficient and fast for everyone, so offline orders will only
be accepted from those without any access to the internet. If you are
reading this, please place your order online.
- With placing your order on our site you will get a subtotal and
confirmation that your order was received will be automatically sent to
you by email.
- You will also receive a Shipment Notification email from Canada Post
when your order ships out. This will let you know your order is on it's
way and also provide info for tracking it if you wish to.
Why should I order online, when sending an email or fax is much easier
and faster?
Actually it's not faster or easier, quite the opposite.
- If you set up an account for yourself on our site and sign in with
your password there's only your credit card information to type.
Everything else is a quick click of the mouse. If you have asked us to
keep your credit card info on file, you won't even have to type that, you
can use the OnFile method and it's even faster.
- We will have all the information we need to process your order, no
further communication will be required.
- Orders that come in by fax or email take up to an hour longer to
process. Not only will it take you longer to type out an order, but it
causes us a lot of unnecessary work.
- When you order online you will get a subtotal as well as an order
confirmation by email.
- We went to using this Miva Merchant system for ordering to make things
more efficient, to serve you better.
- We are no longer accepting offline orders unless the client does not
have access to the internet. If your computer or internet connection is
temporarily down and you need to order, we will of course be happy to
place the order on our web site for you. Just be sure to provide us with
all the information we need to do so.
I'm wanting to pay with the same credit card each time I order, do I
really have to enter my credit card number every time I order or can you
keep it on file?
Absolutely. We have created a payment method specifically for
this situation. Select payment option 4. Onfile Credit Card as
your payment method.
I'm concerned about ordering online. How secure is your site?
Ordering online with a legitimate business is no more risky than using your
credit card anywhere else. Orders by phone can be intercepted, unscrupulous
employees at retail stores can obtain your credit card information.
Our site is secure with SSL 128 bit security. You can view our
Site Certificate by clicking on the little lock icon at the bottom of your
browser when on a secure page.
However if you still don't want to enter your credit card information on the
web, there is an easy way to do it. Place your order on our web site
Miva system. Choose payment option 3. Offline Credit Card. Put
zeros in for the card name and number and pick any
expiry date, to complete the order. You can then call your credit card number,
expiry date and the cardholder's name in to us at: 250-832-1099 our
voicemail is secure. Please note we do not contact you to get your payment
information. It must be submitted at the time of ordering. If you wish to
use the same credit card each time you order and don't want to have to fax
or phone it in each time, simply ask us to keep it on file and we'll use
that payment data for future orders. For subsequent orders select 4. Onfile
payment option, put zeros in for the card name and number and
pick any expiry date, to complete the order. We will then use the payment
info we have on file for you to process your order.
On another, but related, note you can be assured your credit card
information (all your private information in fact) is kept in the strictest
confidence and stored in a secure manner. Client data is kept stored in a
locked filing cabinet, no one has access to our computer or voice mail or
fax machine except the principals of this company. We also do not leave this
sensitive information on our server any longer than necessary. Once we have
batched the orders for that ship day, the credit card data is deleted off
the server. Please see our Privacy &
Security Statement page for more details.
How does the order processing work and how long will it take?
We ship twice a week: Tuesdays and Fridays. The cut off time is 10am the day before, so the orders
are batched on Mondays and Thursdays at 10 am Pacific Time. Generally all
orders are shipped the next shipping day, however on occasion volume may
warrant a short delay. On weeks when there is a holiday Monday, our Tuesday
shipping day moves to Wednesday. So if you place your order between 10am
Monday and 10am Thursday, your order will likely be shipped out on the
Friday. If you place your order between 10am Thursday and 10am Monday, it
will be shipped out Tuesday. This is generally how things go, however
occasionally due to other events or order volume we need to change our ship
day or batch the orders sooner, so this is a rough guide only. All orders
are shipped out as soon as possible, in the order they are received.
If you have completed your order then realize you forgot an item or need to
change something, please email us asap. As long as we receive the email
before the order is packed, we can make your additions or changes with no
problems.
Finally if you have a problem not covered here or a question, don't hesitate
to ask, we'll be happy to help. You can email us at
questions@oshun.ca
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